Annual Cloud Outage Report
2019 Incident Analysis
10 incidents across 21 cloud providers
Executive Summary
Total Incidents
10
Critical
1
High
4
Providers
21
Top Incidents of 2019
highcriticalhighhighhigh
Atlassian Cloud email notifications issue
Atlassian · Jun 19, 2019
Atlassian Cloud users experiencing outages
Atlassian · May 14, 2019
App switcher not loading in Jira and Confluence for some customers
Atlassian · Jul 1, 2019
Jira Users Receiving HTTP 500 Errors
Atlassian · May 10, 2019
Jira Imports are Failing
Atlassian · May 7, 2019
Monthly Incident Trend
Incidents by Month
Incidents by Company
Atlassian100%
10
Monthly Heatmap
| Company | 05 | 06 | 07 | 09 | 10 |
|---|---|---|---|---|---|
| Atlassian | 4 | 1 | 2 | 2 | 1 |
Severity Distribution
critical
1 (10%)
high
4 (40%)
low
5 (50%)
Top Failure Causes
api (7)authentication (1)configuration (1)deployment (1)dns (1)
Average Resolution Time
| Company | Avg Resolution |
|---|---|
| Atlassian | 3h 59m |
Reliability Rankings
| Rank | Company | Score | Incidents |
|---|---|---|---|
| #1 | Google Cloud | 100 | 0 |
| #2 | Stripe | 100 | 0 |
| #3 | Mistral AI | 100 | 0 |
| #4 | Together AI | 100 | 0 |
| #5 | HuggingFace | 100 | 0 |
| #6 | Groq | 100 | 0 |
| #7 | AI21 Labs | 96.7 | 3 |
| #8 | Stability AI | 92.7 | 1 |
| #9 | Atlassian | 67 | 34 |
| #10 | Cohere | 58.1 | 30 |
| #11 | Replicate | 50.2 | 38 |
| #12 | ElevenLabs | 45 | 53 |
| #13 | AWS | 38.2 | 70 |
| #14 | OpenAI | 38 | 129 |
| #15 | DeepSeek | 35.6 | 60 |
| #16 | Datadog | 33.3 | 70 |
| #17 | DigitalOcean | 21.6 | 99 |
| #18 | Vercel | 18.2 | 49 |
| #19 | GitHub | 10.6 | 125 |
| #20 | Cloudflare | 5.4 | 281 |
| #21 | Anthropic | 3.8 | 193 |
Generated by IncidentHub-Bay · API Access · Reliability Rankings