Atlassian Cloud users experiencing outages

criticalAtlassianMay 14, 2019 08:57Duration: 2h 7m

deployment

Deployment Failure

Summary

We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.

Impact

critical

Timeline

May 14, 2019 08:57

[investigating] We are investigating an outage that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

via statuspage

+30m

May 14, 2019 09:28

[investigating] We are continuing to investigate this issue.

via statuspage

+1h 36m

May 14, 2019 11:04

[resolved] We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.

via statuspage

Lessons Learned

📊Incidents related to deployment have occurred 92 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Deployment Failure. Consider implementing preventive measures specific to this failure category.