Dashboard Login Service Disruption

highCohereJul 23, 2026 23:00

apiauthentication

Authentication IssueAPI Issue

Summary

🎉 The issue affecting Dashboard login has been resolved. All Cohere services are operating normally. Thank you for your patience while we worked through this.

Impact

major

Timeline

Jul 23, 2026 22:56

[investigating] 🔎 We are currently investigating an issue affecting the Cohere Dashboard ([dashboard.cohere.com](http://dashboard.cohere.com "dashboard.cohere.com")). Users may experience a continuous refresh loop on the login page, preventing successful authentication.

via statuspage

+31m

Jul 23, 2026 23:27

[identified] 🛠️ **Update:** We have identified the cause of login issues affecting the Cohere Dashboard, preventing successful logins. A fix is being implemented now and we expect Dashboard login to be restored shortly. **Note:** API access, model inference, and all other Cohere services are **unaffected** and operating normally.

via statuspage

+9m

Jul 23, 2026 23:36

[monitoring] 👀 The issue affecting Dashboard login has been resolved ✅. We're monitoring to confirm stability. All Cohere services are operating normally.

via statuspage

+10m

Jul 23, 2026 23:46

[resolved] 🎉 The issue affecting Dashboard login has been resolved. All Cohere services are operating normally. Thank you for your patience while we worked through this.

via statuspage

Lessons Learned

⚠Cohere has experienced 30 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api, authentication have occurred 869 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Authentication Issue, API Issue. Consider implementing preventive measures specific to this failure category.