Network Connectivity from India to NYC

lowDigitalOceanJul 24, 2026 10:36Duration: 2h 6m

networkauthentication

Network / RoutingAuthentication Issue

Summary

Between 07:46 UTC & 10:24 UTC today, some users in India accessing resources in the NYC region may have experienced connectivity issues. The impact was limited to users using Airtel as their ISP. Our investigation determined that the issue was caused by an internal network issue within Airtel and was not related to DigitalOcean network. The connectivity issue now appears to be resolved, and users should no longer experience problems accessing their resources. We apologize for any inconvenienc

Impact

minor

Timeline

Jul 24, 2026 10:36

[identified] We have noticed network connectivity issues affecting some users connecting from India to resources in the NYC region. Based on our current investigation, users on Airtel and BSNL have reported increased latency, packet loss, or intermittent connectivity. We apologize for the inconvenience and will provide an update as soon as more information becomes available.

via statuspage

+1h 9m

Jul 24, 2026 11:45

[monitoring] We are observing improvements in network connectivity for users in India accessing resources in our NYC region. Our team is monitoring the situation to ensure that the service has returned to normal operation and remain stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

via statuspage

+57m

Jul 24, 2026 12:42

[resolved] Between 07:46 UTC & 10:24 UTC today, some users in India accessing resources in the NYC region may have experienced connectivity issues. The impact was limited to users using Airtel as their ISP. Our investigation determined that the issue was caused by an internal network issue within Airtel and was not related to DigitalOcean network. The connectivity issue now appears to be resolved, and users should no longer experience problems accessing their resources. We apologize for any inconvenience this may have caused. However, if you continue to experience any connectivity issues, please don't hesitate to open a support ticket for further investigation; we'll be happy to assist you further.

via statuspage

Lessons Learned

⚠DigitalOcean has experienced 97 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, authentication have occurred 274 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing, Authentication Issue. Consider implementing preventive measures specific to this failure category.