Delays in credit purchases

lowAnthropicSep 1, 2026 23:26Duration: 1h 58m

api

API Issue

Summary

This issue has been resolved.

Impact

minor

Timeline

Sep 1, 2026 23:26

[monitoring] We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

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+1h 58m

Sep 2, 2026 01:24

[resolved] This issue has been resolved.

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Lessons Learned

⚠Anthropic has experienced 225 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api have occurred 955 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.