Service impact: Increased Packet loss - AWS Outage

Summary

We are seeing significant recovery for most of the customer connections at this stage. While we are not yet fully recovered, restoration efforts are progressing as expected at the Equinix FR5 location in Frankfurt, DEU. Remediation of remaining infrastructure involves completion of hardware replacements and traffic validation, both of which are actively underway. We anticipate further customer-visible recovery as the remaining infrastructure is brought back into service. Customers with connect

Impact

We are seeing significant recovery for most of the customer connections at this stage. While we are not yet fully recovered, restoration efforts are progressing as expected at the Equinix FR5 location in Frankfurt, DEU. Remediation of remaining infrastructure involves completion of hardware replacements and traffic validation, both of which are actively underway. We anticipate further customer-visible recovery as the remaining infrastructure is brought back into service. Customers with connect

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, routing have occurred 284 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing. Consider implementing preventive measures specific to this failure category.