Service impact: Increased Packet loss - AWS Outage

Summary

We are seeing broad signs of recovery at the Equinix FR5 location in Frankfurt, DEU. We have restored connectivity for the majority of affected hardware and most of the connections are fully recovered and stable. There are a small number of customers that will remain affected until the remaining devices are fully restored. We will provide another update by 2:00 PM PDT, or sooner as remediation progresses.

Impact

We are seeing broad signs of recovery at the Equinix FR5 location in Frankfurt, DEU. We have restored connectivity for the majority of affected hardware and most of the connections are fully recovered and stable. There are a small number of customers that will remain affected until the remaining devices are fully restored. We will provide another update by 2:00 PM PDT, or sooner as remediation progresses.

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network have occurred 231 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing. Consider implementing preventive measures specific to this failure category.