Real user monitoring, distribution and custom processes metrics delayed

lowDatadogMonitoringJul 29, 2026 15:41Duration: 1h 46m

api

API Issue

Summary

This incident has been resolved.

Impact

minor

Timeline

Jul 29, 2026 15:41

[investigating] We are currently investigating an issue delaying the ingestion of Real User Monitoring (RUM) measure metrics, custom process metrics, and a subset of distribution metrics for some customers. As a result, some users may see delays or gaps in RUM, custom process, and distribution metrics. To prevent false alerts caused by delayed data, affected monitors will not notify and will automatically resume once current data is available. All other monitors will operate normally. No data has been lost. We will provide further updates as the situation progresses.

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+0m

Jul 29, 2026 15:42

[investigating] We are continuing to investigate this issue.

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+53m

Jul 29, 2026 16:35

[identified] The issue has been identified and a fix is being implemented.

via statuspage

+18m

Jul 29, 2026 16:53

[identified] The RUM delays have been resolved. We're continuing to mitigate the issues on distribution metrics.

via statuspage

+19m

Jul 29, 2026 17:12

[monitoring] A fix has been implemented and we are monitoring the results.

via statuspage

+16m

Jul 29, 2026 17:28

[resolved] This incident has been resolved.

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Lessons Learned

⚠Datadog has experienced 53 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api have occurred 832 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.