Service impact: Increased 5xx Errors - AWS Outage

Summary

Starting at 12:45 AM PDT, we are experiencing increased 5xx errors for CloudFront customers utilizing VPC Origins connectivity. We have confirmed that customers utilizing other origin types are not impacted by this issue. Our engineers are engaged and are actively working to mitigate impact. As a workaround, customers who do not require VPC Origins can change their origin type to resolve the errors. We will provide another update by 3:15 AM PDT, or sooner if more information becomes available.

Impact

Starting at 12:45 AM PDT, we are experiencing increased 5xx errors for CloudFront customers utilizing VPC Origins connectivity. We have confirmed that customers utilizing other origin types are not impacted by this issue. Our engineers are engaged and are actively working to mitigate impact. As a workaround, customers who do not require VPC Origins can change their origin type to resolve the errors. We will provide another update by 3:15 AM PDT, or sooner if more information becomes available.

Lessons Learned

⚠AWS has experienced 65 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, cdn have occurred 178 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing. Consider implementing preventive measures specific to this failure category.