Multiple Services Disruption

lowDigitalOceanOct 20, 2025 10:21Duration: 19h 20m

deployment

Deployment Failure

Summary

Between 08:00 UTC and 22:53 UTC, an issue with an upstream provider affected multiple DigitalOcean services, including SMS-based 2FA (causing code delivery failures), Docker Hub-hosted images (impacting Managed Kubernetes and App Platform deployments), and SnapShooter backup jobs. The issue has been resolved, and all services are now stable and operating normally. We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket from withi

Impact

minor

Timeline

Oct 20, 2025 10:21

[investigating] As of 08:00 UTC our Engineering team is investigating an issue affecting multiple DigitalOcean services due to an incident with an upstream provider. As a result, users attempting to log in using SMS-based 2FA may experience problems receiveing codes and complete authentication. Images hosted exclusively on Docker Hub may also be temporarily unavailable, impacting deployments on DigitalOcean Kubernetes (DOKS) and App Platform. Additionally, the users leveraging SnapShooter for serverless backups may encounter failures in backup jobs as well. We're now seeing signs of recovery, and most of the requests should be succeeding. We will continue to monitor closely to ensure full service restoration and will share an update as more information becomes available.

via statuspage

+19h 20m

Oct 21, 2025 05:41

[resolved] Between 08:00 UTC and 22:53 UTC, an issue with an upstream provider affected multiple DigitalOcean services, including SMS-based 2FA (causing code delivery failures), Docker Hub-hosted images (impacting Managed Kubernetes and App Platform deployments), and SnapShooter backup jobs. The issue has been resolved, and all services are now stable and operating normally. We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket from within the Cloud Control Panel for further analysis.

via statuspage

Lessons Learned

⚠DigitalOcean has experienced 94 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to deployment have occurred 89 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Deployment Failure. Consider implementing preventive measures specific to this failure category.