Outage in usage reporting

lowAnthropicClaude APIFeb 26, 2026 15:56Duration: 22h 27m

networkdatabaseapi

Database OverloadNetwork / RoutingAPI Issue

Summary

This incident has been resolved. Impact: Feb 26 ~02:00 to Feb 27 06:20 UTC. Usage report API endpoints and analytics dashboards experienced errors and missing data due to an internal data service issue. All endpoints have been restored and historical data is now displaying correctly. We apologize for any inconvenience caused.

Impact

none

Timeline

Feb 26, 2026 15:56

[identified] We are responding to an outage in usage reporting via the Console and the admin API's /v1/organizations/usage_report endpoints. The issue has been identified and the team is working on a fix

via statuspage

+1h 28m

Feb 26, 2026 17:24

[identified] We are responding to an outage in usage reporting across products and APIs. The issue has been identified and the team is working on a fix

via statuspage

+1h 28m

Feb 26, 2026 18:52

[identified] A fix has been deployed for the /v1/organizations/usage_report/messages admin API endpoint. The team is still working on fixes for other endpoints and services

via statuspage

+3h 18m

Feb 26, 2026 22:10

[identified] We are responding to an outage in usage reporting across products and APIs. The issue has been identified and the team is working on a fix

via statuspage

+4h 55m

Feb 27, 2026 03:04

[monitoring] Usage reporting has been restored across products, but is not returning data for usage that occurred after 2026-02-25 at around 18:40 UTC. The team is able restore this data and is currently working on a fix

via statuspage

+11h 19m

Feb 27, 2026 14:23

[resolved] This incident has been resolved. Impact: Feb 26 ~02:00 to Feb 27 06:20 UTC. Usage report API endpoints and analytics dashboards experienced errors and missing data due to an internal data service issue. All endpoints have been restored and historical data is now displaying correctly. We apologize for any inconvenience caused.

via statuspage

Lessons Learned

⚠Anthropic has experienced 168 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, database, api have occurred 867 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Database Overload, Network / Routing, API Issue. Consider implementing preventive measures specific to this failure category.